Meillyn Gustar
Sr Customer Success Manager - Enterprise @TELUS
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WORK HISTORY
Sr Customer Success Manager - Enterprise @TELUS
Toronto, ON, CA
As a Senior Customer Success Manager with a strong background in sales, I am a strategic partner dedicated to driving revenue growth and customer retention. I excel at building and nurturing C-suite relationships and leading highly collaborative environments, both with clients and internal teams.My expertise in solution selling and strategic account planning enables me to manage a multi-million dollar revenue portfolio and consistently exceed targets. I am skilled at creating joint success plans with mutual value, delivering data-driven business reviews to demonstrate ROI, and mitigating churn risk through proactive health assessments and stakeholder coordination. I have a proven track record of securing high renewal rates and identifying expansion opportunities, with a notable achievement of 16% ARR expansion and 95% contract renewals for a $5M+ enterprise account.I leverage AI-enhanced workflows to optimize customer success activities and champion the customer\'s voice across all internal teams to ensure a seamless experience from onboarding through renewal. My experience also includes successfully driving UK market expansion, demonstrating my ability to contribute directly to international growth strategies.
EDUCATION
Mohawk College
Bachelor of Business Administration - BBA
University of Toronto - University of St. Michael's College
Graduate Diploma
ABOUT MEILLYN GUSTAR
I am a dedicated and results-driven Customer Success Manager with a proven track record of not only delivering exceptional customer experiences but also of driving revenue growth and customer retention. My background in sales gives me a unique advantage; I am skilled at building strong relationships with clients and identifying opportunities for expansion and long-term value.I excel at collaborating with clients as a strategic partner, taking the time to deeply understand their business needs and working with them to create joint success plans with mutual value. I also a skilled in collaborating across internal teams to ensure a seamless and unified experience. By fostering strong partnerships both externally and internally, and creating a seamless experience from onboarding to ongoing support, I consistently exceed expectations while securing valuable revenue and retention for the business.
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