Meighan Ottiger
Client Experience Manager | Tax Workflow & Communications Specialist | Executive Support to Firm Leadership
- Role
- Client Experience Manager at Mcmanamon & Co. Llc
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
Experience
Client Experience Manager
Jan 2025 — Present · Westlake, OH, US
As Client Experience Manager at a boutique accounting firm, I act as the central point of contact between our tax professionals and the individuals and businesses we serve. The role involves coordinating communication, managing document flow, and ensuring that deadlines and expectations are consistently met. A strong focus is placed on anticipating needs, maintaining accuracy and discretion with sensitive information, and resolving issues before they escalate.In addition to client-facing responsibilities, this position supports overall workflow efficiency by streamlining internal processes and reinforcing service standards across the team. Close collaboration with both staff and leadership helps drive operational improvements and adaptability during high-volume periods.This role also includes high-level administrative support to the firm’s managing partner, involving calendar and email management, and confidential project coordination. Drawing on prior experience as an executive assistant, the goal is always to maintain clarity, alignment, and forward momentum at every level of the firm.
Education
John Carroll University
Bachelor of Arts (B.A.)
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