Mohammad Emdadul Islam
Technical Process Specialist @Infosys BPM
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WORK HISTORY
Technical Process Specialist @Infosys BPM
Düsseldorf, DE
Providing end-user technical support for hardware, software, and enterprise applications including Outlook, Office 365, and Windows environments. Experienced in troubleshooting connectivity, account, and application issues, managing incidents and service requests through ITSM tools, and maintaining high customer satisfaction. Ensuring SLA compliance, timely resolution, and accurate documentation of all support interactions.
ABOUT MOHAMMAD EMDADUL ISLAM
I am an IT professional with solid experience in 2nd level support, IT infrastructure…
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