Mehul Patel

About Mehul Patel

Accomplished Senior Leader with success in Building, Nurturing, Overseeing and Managing multiple Product Engineering and DevOps teams. Efficiently managed teams of 12-20 people, including Manager, Offshore Engineers, spanning 4 Time-zones.• Collaborated with Sales and Finance teams, leveraging strategic insights to estimate product pricing, considering scale and other parameters, resulting in optimal profitability for customer deals. Demonstrated exceptional customer engagement skills, directly negotiating, and establishing service level agreements (SLAs) and Product feature commitment, ensuring alignment of expectations, and consistently delivering high customer satisfaction.• Played a pivotal role in addressing customer escalations, taking a proactive approach to develop effective mitigation plans and deliver comprehensive feature roadmaps and bug fixes. This resulted in exceptional customer success and retention, solidifying long-term partnerships.• Proactively communicated product updates, strategic direction, and comprehensive product QBRs, covering P&L and future roadmap, to the CTO organization. This provided valuable insights, fostered alignment across teams, and facilitated informed decision-making.• Continuously analyzed and optimized cloud deployment and operational costs, consistently improving product margins and driving cost efficiency. Leveraged extensive travel to global customer sites to nurture partner relationships, assess satisfaction levels, and define future strategic plans to drive business growth and customer satisfaction.

Experience

1. Senior Engineering Manager

   ServiceTrade

   Feb 2024 — Present

   Driving the initiative to build multi-product external-facing streaming Data Warehouse for analytics.

Education

• The University of Texas at Arlington

  Bachelor of Science (B.S.), Computer Science and Engineering

  1999 — 2002

• The University of Texas at Arlington

  Master of Science (M.S.), Computer Science and Engineering

  2003 — 2005

Skills

• Software Development
• Scrum
• Software Engineering
• Software Project Management
• Saas
• Enterprise Software
• Agile Project Management
• Software Development Life Cycle (Sdlc)
• Sql
• Requirements Analysis
• Cloud Computing
• Agile Methodologies
• Management
• Team Leadership
• Java
• Sdlc
• Business Intelligence
• Soa
• Integration
• Business Analysis