Mehul Shah

About Mehul Shah

Result driven professional with in depth business and technical knowledge. Exceptional…

Experience

1. Associate Director, Commercial Operations

   Moderna

   Mar 2023 — Present

   Provide support to Moderna’s North America Commercial Operations. Responsible for supporting both the launch and ongoing management of the commercial order management process. This also includes supporting the North America Account Management teams by assisting in managing the operational aspects of complex customer relationships. Support project activities related to sales-oriented business development programs, customer service call center and other customer-centricity services to deploy the best-in-class customer experience and support financial plan targets. Collaborate with internal teams to support Moderna’s entire customer experience including customer facing platforms, call centers, and eCommerce integrations as well as the operational functions to support the full vaccine portfolio to strategic customers. • Serve as the internal expert to interface with Distribution Partners including 3PL providers; manage daily operations relating to data integrations across multiple platforms (EDI, etc.), validating customer and other data sets (financials relating to pricing, invoicing, and sales volumes, product data relating to inventory and product profile), comprehensive customer support and reporting from multiple systems, liaising with the Account Management Team. • Provide oversight of all aspects of the order fulfillment process for Commercial customers, including but not limited to supporting order entry, order tracking, shipping confirmations, and resolutions of customer service issues. Provide visibility of issues and resolutions to internal stakeholders. • Support internal and external partners in the development of digital capabilities for new and existing platforms; responsible for proposing, managing, and supporting the implementation of improvements to the order management process to increase efficiencies and maximize customer experience.

Skills

• Strategy
• Customer Service
• Sap Products
• Process Improvement
• Management
• Accounts Payable
• Business Analysis
• Team Leadership
• Project Management
• Recruiting
• Analysis
• Leadership
• Operations Management
• Teamwork
• Pharmaceutical Industry
• Training
• Accounts Receivable
• Cross-Functional Team Leadership
• Logistics
• Forecasting
• Financial Analysis
• Supply Chain
• Customer Satisfaction
• Microsoft Excel
• Business Process Improvement
• Crm
• Sap
• Change Management
• Quality Assurance