Mehul Jani
Hospitality // MIS // Customer Service
- Role
- Senior Customer Service Associate at Firstsource
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mehul Jani
Results-driven Senior Customer Service Associate with experience in the BPO industry, specializing in handling customer interactions, resolving escalations, and improving service processes. Strong background in MIS reporting, data analysis, and process optimization. Proficient in CRM tools and data management systems, with the ability to deliver high-quality customer support while meeting KPIs such as CSAT, SLA, and FCR. Effective communicator with strong problem-solving and team collaboration skills.
Experience
Senior Customer Service Associate
Mar 2025 — Present · Mumbai, IN
Handle customer queries via calls, email, and chat while ensuring high service quality Resolve customer issues and escalations efficiently, maintaining SLA compliance Deliver clear and effective communication to ensure customer satisfaction Build strong customer relationships by anticipating needs and providing proactive solutions Participate in training programs to enhance product knowledge and service delivery
Education
St xaviers high school mumbai
High School, General Studies
2001 — 2010
Nirmala Memorial Foundation Degree College of Commerce and Science
High School Diploma, Business/Commerce, General
Ravindra Bharathi - India
Bachelor of Commerce
Frankfinn Aviation Services Pvt. Limited
Diploma in Aviation Hospitality & Travel Management
The Institute of Company Secretaries of India
Foundation Degree
Frankfinn Institute of Air Hostess Training
Diploma, Aviation Hospitality and Travel Manegement
2015 — 2015
Ravindra Bharathi College of Education
Bachelor of Commerce, Accounting and Finance
Nirmala Memorial Foundation College of Commerce & Science
High School Diploma
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