Mehul Bhatt

About Mehul Bhatt

To achieve the best, by utilizing my skills and abilities in the Aviation & Travel…

Experience

1. Senior Customer Service Associate

   Radius Global Solutions Llc

   Present

   Client: Credit Lending Institutions of USARoles & Responsibilities- Assisting USA credit card and medical insurance customers to process the payments as per their request- Advising customers about the available credit balance and the outstanding balance on their credit card accounts- Explaining the features of different types of credit cards and the features of the card- Helping card members for reinstatement of their canceled credit cards- Processing the request of card members for an increase in their line of credit- Helping card members by offering payment programs in crisis or emergencies- Handling dispute charges of the card members- Helping customers with exceptions to get the authorization for a charge in case of emergency or stranded situations considering their overall credit and history with American Express- Collaborating with different departments and submitting the accounts into the right queue for further actions- Handling team and escalation calls in the absence of a team leader and when required.Highlights- Contact customers via phone, email, and mail to discuss outstanding debts- Negotiate payment plans and settlements with customers- Educate customers on payment options and the consequences of non-payment- Maintain accurate records of all interactions and payment agreements- Achieve or exceed individual and team collection targets and goals.

Education

• IATA

  Travel and Tourism Consultant Diploma

• University of Mumbai

  Travel and Tourism Consultant Diploma, Travel and Exploration

  2015 — 2015

• M.K. Degree College ( Mumbai University )

  Bachelor’s Degree, B.Com

  2011 — 2012

• Mumbai University

  Bachelor of Commerce

Skills

• Management
• Microsoft Excel
• Microsoft Office