Mehul Agarwal
Customer Success Manager@ ABI Cleaning | Ex - Infoedge | Salesforce
- Role
- Customer Success Manager at Ergode
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Mehul Agarwal
Customer Success Manager with 5+ years of experience in driving retention, adoption…
Experience
Customer Success Manager
Jan 2023 — Present · Noida, IN
Partnered with local and regional SMB clients to deliver tech-based cleaning solutions and ensure recurring contract renewals.Managed a cross-functional team focused on onboarding, adoption, and ongoing success for a 40+ portfolio of global enterprise clients.Monitored and analyzed engagement metrics, sentiment scores, and SLA adherence; used Salesforce CRM dashboards to drive retention and prevent churn.(QBRs) with executive stakeholders, translating data insights into actionable strategies that elevated client success and uncovered new growth opportunities.Delivered technical troubleshooting, issue resolution for complex SaaS and AI solutions.
Education
BABU BANARASI DAS NATIONAL INSTITUTE OF TECHNOLOGY AND MANAGEMENT, LUCKNOW
Bachelor of Technology - BTech
2012 — 2016
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