Mehtap T. Meram
Customer Experience Consultant @DOMiNO Ventures
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WORK HISTORY
Customer Experience Consultant @DOMiNO Ventures
Provided consultancy to the newly established startups within the portfolios of Domino Ventures, Weplay Ventures. These startups operate across various sectors, including Fintech, HRTech, EdTech, Gametech, health, food, and e-commerce. Achievements:• Designed customer journey maps and surveys based on all customer touchpoints.• Collected and analyzed customer feedback and initiated improvement actions per the outcomes to ensure business growth. • Initiated the changes that led to more than a 15% increase in CSAT across those startups.• Generated KPI (Key Performance Indicator) reports and created dashboards.• Analyzed the business data and shared the outcomes with the relevant stakeholders.
EDUCATION
Yildiz Technical University
Bachelor of Science (BSc)
Yildiz Technical University
Master of Science (MSc)
ABOUT MEHTAP T. MERAM
As a seasoned Customer Experience professional, I specialize in translating data insights…
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