Mehrzad Adlou

IT Support Specialist @Clickcontrol

Montreal, QC, CA

Provided end-user support for hardware, software, and network issues, ensuring swift resolution.• Diagnosed and resolved technical issues for workstations, servers, and peripherals, remotely and on-site.• Conducted system maintenance, including patch management, software updates, and backups.• Managed virtual machines and associated resources in a vSphere environment.• Maintained records of support requests, resolutions, and IT inventory.• Managed onboarding and offboarding of users, including account setup, permissions, and device provisioning.• Monitored and managed network infrastructure, ensuring security and performance.• Coordinated with vendors for hardware, software, and service agreements.• Implemented security measures like antivirus programs, firewalls, and access controls.• Managed IT help desk, prioritizing and resolving tickets efficiently.• Contributed to projects including system upgrades, migrations, and software rollouts.