Mehreen Basit

Customer Support Specialist @Practice Better

Toronto, ON, CA

Resolving product and service inquiries by understanding customer needs, identifying issues, and providing effective solutions to ensure satisfaction.Maintaining an in-depth understanding of our product to guide users in leveraging features that align with their goals.Gathering and analyzing user feedback to inform product enhancements and relay valuable insights to the development team.Monitoring and achieving key performance indicators (KPIs) such as Customer Satisfaction Scores (CSAT) and response times to uphold service excellence.