Alireza Mehrabi
Service Account Manager @Syserco, Inc.
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WORK HISTORY
Service Account Manager @Syserco, Inc.
Fremont, CA, US
Manage all Service Agreement deliverables and Customer Satisfaction• Schedule sales to operations turnover meetings and setup new agreements• Perform service agreement kickoff meeting with customer• Schedule all support agreement visits as well as follow-up ones• With the service coordinator’s assistance contact all upcoming service visits• Review service agreement visits documentation and ensure completeness• Independently Develop and deliver proposals for Service Projects• Review financial reports for Service Agreements on a monthly basis• Meet with management to review financial status of service agreement• Maintain service technician productivity and labor utilization• Adhere to Syserco’s Policies and Procedures, HR, Safety Plan and others• Manage Renewal Process for Service Agreement Portfolio
EDUCATION
University of Phoenix
Master of Business Administration (M.B.A.)
Azad University (IAU)
Bachelor’s Degree, Computer Software Engineering
ABOUT ALIREZA MEHRABI
Customer-focused technical and business professional with a B.S. in Software Engineering,…
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