Mehnaz Mukhal-Singh

Experience

1. Project Manager

   Cisco

   Mar 2014 — Present · Rancho Cordova, CA, US

   Produce and Publish high-quality documentation for all of Cisco WebEx product offerings to guide and educate customers on different platforms. • Produce and Publish high-quality documentation for a hosted collaboration solution that spanned multiple products, including teleconferencing, video conferencing, instant messaging, presence, and Cisco Webex Teams.• Coordinated and lead New Product Introduction (NPI), Internal Tools launch, with writers, Program/Product Managers, and other stakeholders to publish and update web content along with digital content.• I am initiating document review and approval workflows according to the corresponding quality assurance procedures.• Worked closely with product and Technical Consulting Engineers, Technical Lead, and other SMEs to rapidly produce high-quality documentation in an agile development environment.• Ensuring a consistent style of presentation of documents to maintain quality and ease of review.• Create call flow, job aid, and internal process documentation for Cisco Webex TAC Engineers.• Embrace a customer-centric approach to focus on what the customer needs and improve Technical documentation via internal and external customer feedback.• Train and mentor new Technical Authors from our global team.• Define and enhance process documentation for the Knowledge Base team.• Beta test and report issues with the new product launch.• Participate in Internal Tools testing and bug submission.• Subject Matter Expert (SME) across all of WebEx product offerings.

Education

• University of Phoenix

  Bachelor of Science in Business, Business Administration and Management, General

  2015 — 2018

• Masters Institute

  AS, Systems Admin

  1999 — 2001

• Sacramento City College

  CCNA Certification in Progress

  2012 — 2012