Mehmet Mollaoglu
Senior Manager, Group Network Major Incidents & Problem Management (Europe) @Vodafone
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WORK HISTORY
Senior Manager, Group Network Major Incidents & Problem Management (Europe) @Vodafone
London, GB
Lead Group Major Incident and Problem Management functions across EU, overseeing operations in 10+ European countries and managing international teams based in the United Kingdom, Ireland, Portugal, and Romania • Hold full operational responsibility for Major Incident and Problem Management across Mobile, Transport, Fixed Data and Voice Networks, Network Applications, and International Networks• Delivered a >50% reduction in major incidents across Europe over four years through data-driven analysis of incident trends, identification of risks and opportunities, strengthened governance, proactive prevention, and improved root-cause management• Optimized Major Incident and Problem Management operating models, delivering a 20% reduction in resource demand while improving performance, resilience, and service reliability despite increased workload• Lead all EU-region major incident activities, including event notification, resource mobilization, escalation management, and coordination across local markets, Group domains, and global partners• Accountable for incident prioritization and executive sign-off of Post-Incident Reviews and Major Incident Reports, ensuring lessons learned, corrective actions, and systemic risk eradication across Vodafone markets• Own Major Incident and Problem Management governance, defining and maintaining policies, procedures, workflows, KPIs/SLAs with thresholds, and measurement methodologies, lead integration of digital tools, dashboards, and operational platforms• Produce real-time, weekly, monthly, annual, and ad-hoc executive reporting for Group and local leadership, including C-level stakeholders, influencing strategic decisions through analysis of trends, risks and improvement opportunities• Build and lead a high-performing international team, consistently achieving strong people survey results and high employee engagement• Manage Opex and Capex budgets, ensuring financial targets are met while improving operational efficiency
EDUCATION
Istanbul University
Bachelor's Degree, Electronics Engineering
SKILLS
ABOUT MEHMET MOLLAOGLU
20+ years management experience in the Telecommunication industry, driving Network Operations, Strategy, Deployment & Roll-out Management, Project Management, Major Incident, Problem and Crisis Management, Vendor Management, Budget Management and Organizational transformation.Extensive international experience across United Kingdom, United States and Turkey leading multi- functions in Global organizations and delivering measurable improvements in resilience, performance and cost.
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