Meherat Addis

About Meherat Addis

I build and advise on scalable operational systems that help teams execute faster, operate efficiently, and scale with less friction. With 9+ years of hands-on experience across customer experience, creative operations, and post-sales delivery, I specialize in workflow design, process improvement, workflow automation, and cross-functional operations in high-growth environments.I’m known for translating complex operational challenges into clear systems, SOPs, and data-driven insights, partnering with stakeholders to improve execution, resource planning, and performance. My work spans operations strategy, change management, customer lifecycle optimization, and continuous improvement, enabling organizations to turn complexity into consistent results.I thrive where operational rigor, collaboration, and measurable impact matter—building workflows that work, empowering teams, and delivering sustainable operational outcomes.

Experience

1. Director, Customer Success Operations

   Corporate Visions

   Jan 2024 — Present

   Directed a high-performing Project Coordination team, improving cross-functional collaboration and achieving performance goals across delivery, product, and sales enablement teams.• Oversaw operational support for service delivery, including workflow management, project handoffs, and build planning aligned with customer needs.• Streamlined project delivery with advanced Workfront administration, ensuring data accuracy and comprehensive team training.• Created custom dashboards for tracking Customer Success and Delivery operations, enhancing visibility into KPIs and providing actionable insights, enhancing resource allocation and decision-making.• Created custom dashboards to visualize KPIs, enabling proactive problem-solving and improving operational visibility across functions.• Developed forecasting reports to track resource needs and critical project milestones, ensuring timely execution and delivery.• Directed vendor selection and system upgrades, aligning tools with organizational objectives.• Successfully orchestrated the establishment of a new project coordination team from inception, including recruitment, onboarding, and development of team structure, resulting in a cohesive unit that exceeded performance targets within 2 months.• Designed and implemented custom forms in Workfront to capture critical project data points for enhanced reporting, enabling faster issue identification and targeted process improvements.

Education

• University of San Diego

  Bachelor of Arts (B.A.), Communication and Media Studies

  2010 — 2014

• University College Cork

  Study Abroad Program

  2012 — 2012

Skills

• Community Outreach
• Nonprofits
• Accounting
• Powerpoint
• Social Media
• Microsoft Office
• Event Management
• Access
• Teamwork
• Microsoft Word
• Team Leadership
• Customer Service
• Facebook
• Fundraising
• Leadership
• Time Management
• Spanish