Meher Karanjia

Local Account Manager @BCD Meetings & Events

Mumbai, IN

Local Account Manager, responsible for managing and growing client relationships across assigned markets. Includes strategic development, retention, and operational excellence. Primary point of contact for clients, ensuring high-quality service delivery and driving business outcomes.Key Responsibilities:Understand Strategic Meetings Management Program and client contracts.Develop and execute local business plans aligned with regional strategy.Lead client change management initiatives and influence decision-making.Monitor and report on program spend, savings, and profitability.Conduct regular business and performance reviews.Manage client account P&L and lead commercial discussions.Collaborate with internal teams and resolve escalated service issues.Ensure client expectations and service levels are met and exceeded.Promote preferred supplier usage and negotiate enhanced commission rates.Stay informed on industry trends and communicate insights to clients.Support new implementations and encourage strong client-team relationships.May also support travel and meetings account management.Key Relationships:Internal: Operations, sales and account management team.External: Clients, suppliers and industry contacts.