Mehdiya Bhat

Experience

1. Technical Support Engineer

   Khoros

   Jul 2023 — Present

   As a Technical Support Engineer at Khoros, I am dedicated to providing exceptional technical assistance and support to our clients, ensuring their Khoros Applications operate smoothly and efficiently. My role involves diagnosing and resolving technical issues, collaborating with cross-functional teams, and enhancing customer satisfaction through effective communication and problem-solving skills.Key Responsibilities:Provide first-line technical support to clients via phone, email, and chat, ensuring timely and effective resolution of technical issues.Diagnose and troubleshoot, software, and application,network-related problems, utilizing a variety of diagnostic tools and techniques.Collaborate with engineering and product teams to identify and resolve complex technical issues, ensuring minimal disruption to client operations.Document and track support requests, resolutions, and follow-ups in the company\'s ticketing system, maintaining accurate and detailed records.Develop and maintain technical documentation, FAQs, and user guides to assist clients in resolving common issues independently.Conduct training sessions and webinars for clients to enhance their understanding of our products and services.Stay up-to-date with the latest industry trends and technologies to provide informed support and recommendations to clients.

Education

• University of Kashmir

  Bachelor of Engineering - BE

  2015 — 2019