Mehdi Norouz
IT Infrastructure Analyst 2 @Bureau Veritas
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WORK HISTORY
IT Infrastructure Analyst 2 @Bureau Veritas
Mississauga, ON, CA
AD administration (modify and mange user accounts and group permissions) adds, moves and changes•Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business• Responsible for maintaining and monitoring several Terminal server farms across the north America• Create and manage shares and NTFS permissions. Deploy packages via login script and GPO.•AD objects maintenance and troubleshooting •Managing, led and supported Windows Server 2008, 2012, 2016 and 2019 VMware and Active Directory domain network in multi-locations.•Exchange calendar/shared folder permission and delegation/group policy•Administrating various shared storage solutions such as Windows file server, Nasuni and netapp platform•Preparing and maintained daily trouble report status reports to management team utilizing Lansweeper reporting software.•Viewing/manipulating network settings like Internet Properties, TCP/IP, DHCP, DNS, Remote Desktop, VPN utilities, wireless, etc.•Providing functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.•Training new Deskside Support/Helpdesk staff to be prepared for a high demand environment•Resolving issues related to Windows, application, virus isolation, and removal, storage and hardware configuration problems.•Managing and Troubleshooting various Enterprise applications such as Abby imaging server, Printlogic, Batch Patch, Mobile Iron.
EDUCATION
triOs college
Diploma
Payame Noor University (Distance Education)
Bachelor's degree
SKILLS
ABOUT MEHDI NOROUZ
INFORMATION TECHNOLOGY PROFICIENCIES:o Server 2003, 2008/R2, 2012/R2, 2016, 2019 o Experience in remote Exchange O365/ administration of Active Directory o Microsoft Azure administration - adds moves, and changes o Experienced with Virtual platforms: VMware, MS Hyper-V o PowerShell \\ VB script knowledge o Troubleshoot/resolve escalated Help Desk issues relating to O365 o Troubleshoot office 365 products including -teams, OWA, one drive, Lync, and SharePoint administration changes o Some experience with SAN – EMC VNX and Dell Equallogic o Experienced with Nasuni Enterprise Cloud Storage and File Sharing o Strong understanding of Networking – IP Addressing, DHCP, DNS, TCP/IP, FTP, VLANs o Enterprise Anti-Virus: McAfee EPO o Experienced with Printlogic enterprise print management software
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