Meha Rusia

Experience

1. Data Analyst

   TP

   Dec 2022 — Present · Gurugram, IN

   Fraud Prevention Analytics Team • Analyzing data and implementing algorithms, detected instances of Key Performance Indicator (KPI) fraud. This involved identifying survey avoidance, task evasion, inaccurate coding, and unauthorized case transfers across various accounts and projects. • Collaborate with cross-functional teams to gather requirements, identify data sources, ensure data accuracy and integrity, conduct Strategic Risk Assessment (SRA), and identify project-specific risk KPIs. • Conduct data modeling and perform advanced data analysis, including statistical analysis and trend identification. • Collaborating with key stakeholders including Compliance Team, WFM, Quality, and Operation, to understand pain points and effectively communicate the process objectives and methodologies. • Using this approach to identify fraud, I elevated the average accuracy of fraud detection across diverse KPIs to a spectrum ranging from 70% to 90%. • Detected procedural gaps and proposed SOPs to mitigate risks associated with 20% of the processes that were brought onboard. • Proactively identify opportunities for process improvement, automation, and optimization of data analysis workflows.

Education

• International Institute of Information Technology Bangalore

  Executive Post Graduation Program, Data Science

  2021 — 2023

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor of Engineering - BE, electronics and communication