Mehak Suri
Customer Success Manager | CPaaS Expert @Airtel
- Role
- Customer Success Manager Cpaas Expert Driving Growth for Enterprise Clients at airtel
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mehak Suri
Customer Success and Account Management specialist with 5+ years of experience at Bharti Airtel, managing high-impact enterprise accounts. I’ve led digital communication strategies across CPaaS channels—Voice, SMS, and WhatsApp ensuring growth among key accounts.With a strong focus on customer-centricity, I manage the full customer lifecycle, ensure SLA adherence, and Growth. Skilled in building long-term relationships with top-level decision-makers, aligning business goals with technology solutions, and leading teams toward operational excellence. I’m driven by results, collaboration, and continuous innovation.
Experience
Customer Success Manager Cpaas Expert Driving Growth for Enterprise Clients
May 2022 — Present · Gurugram, IN
In my role as a Customer Success Manager at Bharti Airtel, I successfully drove growth for top enterprise clients. With a proven track record in scaling CPaaS solutions across Voice, SMS, and WhatsApp, I delivered over 200% revenue growth. My strategic account management skills and ability to unlock new opportunities have been key in achieving high-impact results and building strong client partnerships.
Education
Amity Education Group
Master of Business Administration - MBA
2018 — 2020
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