Mehak Mehak
Customer Success Manager, Account Manager @Hellotax
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WORK HISTORY
Customer Success Manager, Account Manager @Hellotax
ES
Drive Customer Success & Satisfaction Identify and understand client goals and pain points, ensuring our SaaS solutions meet their business needs across VAT compliance and automation. Act as the primary point of contact post-sale, guiding clients through onboarding, platform setup, VATregistrations, and ongoing use of the Hellotax software. Client retentionProactive Account Management Monitor account health, engagement, and usage to identify upsell opportunities and prevent churn. Execute structured success plans and regular check-ins to ensure clients are achieving value. Address inquiries and concerns relating to VAT returns, invoicing, compliance reports, penalties, andcross-border regulations (via email, video, or phone).Operational & Strategic Collaboration Liaise closely with product, operations, software support, and tax advisory teams to ensure customer feedbackand needs are clearly communicated and acted upon. Highlight recurring product issues or gaps and contribute to solution roadmaps. Data-Driven Communication & Documentation Maintain accurate and organized records of client communications, updates, and account statuses in CRM andinternal systems. Utilize tools to track onboarding timelines, product adoption, and customer engagement metrics.Improve Customer Experience & Process Efficiency Recommend improvements to internal workflows and customer-facing processes to enhance efficiency and satisfaction. Take initiative to resolve urgent or complex customer issues that may impact service quality or retention.
EDUCATION
Ziauddin University
Bachelor of Engineering - BE
Ironhack
Bootcamp
ABOUT MEHAK MEHAK
I am a Biomedical Engineer with a passion for technology, AI, and problem-solving. With hands-on experience in medical equipment management, documentation, and research, I have developed strong analytical and technical skills. My background in office administration, data organization, and technical support makes me adaptable to various professional environments. Recently, I completed a 9-week AI & Data Bootcamp at Ironhack, where I gained expertise in Python, machine learning, data analysis, and AI applications. This experience enhanced my ability to work with data-driven solutions, automation, and innovative problem-solving techniques. I am eager to bridge the gap between technology, data, and efficient operations in dynamic environments. Open to opportunities in administration, AI, and data-driven roles where I can contribute and grow.
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