Mehak Handoo

About Mehak Handoo

I have overall 7+ years of exp in banking and NBFC as a BA, manual testing and production…

Experience

1. Deputy Manager

   IDFC FIRST Bank

   Dec 2022 — Present

   coordination with different stakeholders. and prioritize the Application Supportteam\'s work load, manage and 0wn the Problem.Management ProcessDevelop, co-ordinate and promote theeffective functioning of problemmanagement activities.In production support teamsEnsure SLA & TAT are met for productionincidents.Contribute to the planning of application/infrastructure releases and configuratiorchanges.To examine potential areas for ServiceImprovement and raise proposals with theSupport Head > Met and coordinated with internal andexternal stakeholders to establish projectscope, system goals, and requirements.> Developed, analyzed, prioritized andorganizes requirement specifications, datamapping, diagrams, and flowcharts fordevelopers and testers to follow.‣ Translated highly technical specificationsinto clear non-technical requirementsManaged the set-up and configuration ofsystems.> Reducing incident count by an average 30%per day by introducing proactive monitoringand effective problem Management.> Managed the in-house L1, L2 Support teamfacilitating proactive measures to improveproduction stability. Led initiative to improveupstream data quality to ensure betterquality of reconciliation. Led the teamcatering setup of new infrastructure estatefor Intellimatch version upgrade.> Provided project updates on a consistentpasis to various stakeholders about strategy,adjustments, and progress> Managed contracts with vendors andsuppliers by assigning tasks andcommunicating expected deliverables‣ Utilized industry best practices, techniquesand standards throughout entire projectexecution

Education

• Gujarat Technological University (GTU)

  Electrical engineering

  2015 — 2019