Mehak Devi

Operations Customer Service Representative @Intelcom | Dragonfly

Cornwall, ON, CA

Manage a high volume of client inquiries, ensuring timely and efficient resolution to uphold exceptional customer satisfaction standards.Streamline communication channels to proactively address potential delays, leading to smoother order processing and enhanced client experiences.Monitor and track operational workflows, utilizing data-driven tools to identify areas for improvement and implement process enhancements.Collaborate with cross-functional teams to ensure accurate and on-time order completion while maintaining compliance with company policies.Provide actionable recommendations to refine operational strategies, resulting in a 95%+ customer satisfaction rating and a 20% increase in order accuracy.Drive operational efficiency by reducing processing times by 15%, contributing to overall team performance and organizational goals.