Meha Mittal
Senior Associate at Natwest Group
- Role
- Senior Analyst Customer Service and Operations at NatWest Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Meha Mittal
Financial Services professional with over 3 years of experience in regulated banking…
Experience
Senior Analyst Customer Service and Operations
Aug 2025 — Present · IN
As a Senior Customer Service Analyst, I specialize in delivering exceptional client support by managing complex queries, ensuring accurate resolutions, and enhancing overall customer experience. My role bridges customer needs and business operations by: • Handling escalated cases with professionalism and empathy, ensuring timely and effective resolutions. • Investigating client requests, verifying documents, and coordinating with internal teams to provide accurate information. • 🤝 Building strong client relationships by offering personalized assistance and proactive follow-ups. • Supporting process improvements by identifying recurring issues, recommending solutions, and streamlining workflows.
Education
HNB Garhwal University
Bachelor of Science - BS, Science
2015 — 2018
UTTARANCHAL UNIVERSITY, DEHRADUN
Master of Business Administration - MBA, Finance, Human Resource
2019 — 2021
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