Meg Pasquerella
Sr Manager, Technical Support @Candela Medical
Alexandria, VA, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2023 — Present
Sr Manager, Technical Support @Candela Medical
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Responsible for the North America Technical Support team to include tools, business processes and policies to maximize first-time fix while minimizing response time and cost. Developed standard operating procedures to ensure consistent call quality and identified strategies to improve customer satisfaction. Trained, mentored and developed a professional and customer focused staff. Established metrics to monitor process efficacy.
SKILLS
Cross-Functional Team LeadershipDeveloping StaffTeam LeadershipCrm SoftwareGlobal OperationsBusiness ProcessRemote ManagementMicrosoft OfficeCustomer RelationsProject ExecutionVirtual TeamsSiebelProgram ManagementChange ManagementTeam BuildingBuilding Strong TeamsEdaCrmPcb DesignCustomer ServiceCustomer ExperienceCustomer SatisfactionAnalytics
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