Meghna Sharma

About Meghna Sharma

Experienced Customer Service Professional with a proven track record of delivering exceptional support and building strong relationships with customers. Currently serving as a Teammate for TaskUS, Indore (Hybrid), supporting DoorDash, a leading food delivery platform. In my role, I excel at answering inquiries about DoorDash\'s products and services, ensuring customers receive accurate and helpful information to enhance their experience Prior to my current role, I served as an Outreach Consultant for Annova Solutions, Indore (Hybrid), supporting Episource. During this time, I coordinated with medical staff and doctors to retrieve medical records efficiently and in compliance with regulations. My attention to detail and adherence to HIPAA regulations ensured the confidentiality and privacy of sensitive patient information.

Experience

1. Teammate

   TaskUs

   Jul 2022 — Present · Indore, IN

   Answering questions about the company\'s products or services to provide accurate and helpful information to customers.• Processing orders and transactions efficiently and accurately, ensuring timely delivery and customer satisfaction.• Resolving issues and troubleshooting technical problems by actively listening to customers, identifying root causes, and providing effective solutions.• Providing proactive customer outreach to enhance customer satisfaction and maintain strong relationships.• Handling customer complaints with professionalism, empathy, and a focus on resolving issues to ensure customer retention.• Collecting and analyzing customer feedback to identify trends, areas for improvement, and opportunities to enhance the overall customer experience.• Developing and documenting knowledge into helpful content, such as FAQs, guides, and tutorials, to empower customers and reduce support requests.• Tracking customer service Key Performance Indicators (KPIs) and metrics, such as response time, customer satisfaction scores, and resolution rates, to measure performance and identify areas for improvement.• Collaborating with cross-functional teams, including sales, marketing, and product development, to relay customer insights, contribute to product/service enhancements, and ensure a seamless customer journey.

Education

• JAGRAN LAKECITY UNIVERSITY, BHOPAL

  Bachelor of Science in Hotel Manegement

  2015 — 2018