Meghendra Pratap Singh
Global Service Back Office Specialist | Contract Management | SAP | Order to Invoice | Service Operations | Data & Process Improvement
- Role
- Global Service Back Office Specialist at Smiths Detection
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Meghendra Pratap Singh
I am a Service Operations professional with experience in contract management and back-office support at Smiths Detection.Handling SAP and sales force operations, service contracts, order-to-invoice process, cross-functional coordination and data tracking.Focused on process efficiency, accuracy and continuous improvement.Looking to grow in Service Contract Management / Logistics / Operations Analytics.Order Management roles.
Experience
Global Service Back Office Specialist
Jul 2024 — Present · Gurugram, IN
Execute global activation of service contracts in SAP and Salesforce ensuring alignment with contractual terms and operational timelines.Collaborate with the Preventive Maintenance (PM) Plan Team to validate service frequencies, start dates, and coverage.Maintain accuracy and standardization of contract-related data including equipment and service deliverables.Manage and update global dashboards and trackers for business reporting and operational visibility.Act as a central coordination point between regional service teams, sales, and internal operations.Ensure on-time service readiness post-contract signing by linking contract terms with operational planning.Support revenue recognition by activating contracts aligned with billing schedules and renewal timelines.Enforce data consistency and governance to reduce operational risks and enhance compliance.Contribute to global process standardization by working within a centralized and globalized activation framework. Key SkillsPM Plan Activation & SchedulingSAP and SVMX System OperationsContract Validity & Compliance ChecksGlobal Service CoordinationEmail & Report ManagementPreventive Maintenance (PM) Lifecycle HandlingData Accuracy & Quality ControlCross-functional Communication (with local sites & GSeC team)Backlog & Escalation ManagementKPI & Capacity Reporting Job ResponsibilitiesActivate Daily, Weekly, and Monthly PM Plans using SAP/SVMX, aligned with contractual service terms and timelines.Modify or cancel existing PM plans and work orders in response to updates like contract cancellations, machine decommissioning, or preferred schedule changes.Monitor and maintain active PM plans, ensuring accurate data handling and timely service readiness across designated global regions (e.g, IN, US, GB, etc.).Manage and action assigned tasks in the GSeC mailbox, ensuring timely response to service plan updates, duplicate plans, and PM pending cases.
Education
Board of High school And Intermediate Education Uttar Pradesh
Intermediate , PCM
Dr. Bhim Rao Ambedkar University, Agra
Bachelor of Arts - BA, Political Science and Government
IEC UNIVERSITY
Master of Business Administration - MBA, Marketing/Marketing Management, commerce
Board of High school and intermediate Uttar Pradesh
High school , All subjects
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