Meghan Wilde

About Meghan Wilde

Hi, I\'m Meghan Wilde! Graduate from Concordia University Wisconsin with a Master of Business Administration, and Auburn University! Serving as a Sr Business Analyst and a Sr Account Manager I\'ve had the opportunity to experience taking the requirements from RFP to Production. I understand the importance of building relationships throughout the life of the project and maintaining those estabilished relationships once in production. I specialize in software delivery, most notably in the automotive wholesale finance sector. I have extensive experience in the software development lifecycle (SDLC) including: leading requirement gathering workshops, performing GAP analysis, writing user stories, writing business/technical specifications, managing sprints, defining test cases, client training, and go-live activities.Working for Sopra Banking Software I have developed a wide range of analytical, technical, and project management skills. Coupled with my previous experience in finance and in addition to my education at Concordia University & Auburn University.I enjoy problem-solving, coming up with creative solutions, and meeting the business needs of my clients and have had the opportunity to collaborate with many Fortune 500 companies. Seeing ideas come to fruition and the impact these solutions have on my clients is what motivates me to be a great business analyst.In my free time you can find me hiking any unbeaten path!

Experience

1. Sr Service Delivery Manager

   SBS

   May 2019 — Present · Atlanta, GA, US

   Develop and maintain strong customer relationships - monitor customer health- Lead virtual training demonstrations for 300+ individuals- Work closely with client to prepare plans for establishing product expansion while maintaining business priorities- Facilitate weekly client meetings reviewing bugs, change requests, and enhancements- Monitor client usage for monthly billing- Develop Account Plans to align objectives- Produce and manage estimates, quotes, and timelines for SaaS clients- Engage and communicate effectively with senior leaders both internally and externally- Maintain cross-functional relationships to increase customer experience

Education

• Alabama Southern Community College

  Associates Degree, Science

  2007 — 2009

• Concordia University-Wisconsin

  Master of Business Administration - MBA, Marketing/Marketing Management, General

• Auburn University

  Bachelor of Business Administration (B.B.A.)

  2009 — 2011

Skills

• Higher Education
• Teamwork
• Microsoft Outlook
• Leadership
• Time Management
• Microsoft Office
• Fundraising
• Administration
• Customer Service
• Microsoft Word
• Public Speaking
• Outlook
• Powerpoint
• Microsoft Excel
• Social Media
• Community Outreach