Meghan Lemerond

About Meghan Lemerond

Results Driven * Committed to Customer & Organizational Success * Bias for ActionA customer success leader passionate about ensuring clients not only achieve their required outcomes-but arrive at their destination in a meaningful way. By relying heavily on cross-functional partnerships, data-driven decision making, and operational excellence, I orchestrate exceptional customer experiences that reduce churn and drive growth. An effective and personable people leader who believes that achieving the best results starts by focusing on the people within. I’m passionate about helping my teams meet their potential by highlighting and building on natural talents, instilling confidence, and empowering decision making and risk taking at all levels. Strengths: Continuous improvement mindset, Adept in leveraging the trusted advisor framework, Creating a culture that inspires and motivates, Tieing strategic objectives into operational frameworks that support teams and growth, Bias for action, Ability to impact, Influence and thrive with ambiguitySkills: High level of emotional intelligence, Skilled cross functional collaborator, Active listener, Strategic thinker, Creative problem solver, Engaging presenter, Certified change-management practitioner, Project management, Strategic Planning, Excellent communicator

Experience

1. Vice President, Customer Experience & Commercial Operations

   Digital Diagnostics

   Oct 2024 — Present

Education

• St. Norbert College

  Bachelors Degree, Business Administration; Political Science

  2007 — 2010

• John Cabot University

  Study Abroad Experience, International Business, Political Science

  2009 — 2009