Meghan Lefor
Director of Customer Success at Main and Mission
- Role
- Director of Customer Success at Main and Mission
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Meghan Lefor
Meghan has over 11 years of experience working with Fortune 500 clients world-wide for…
Experience
Director of Customer Success
Dec 2023 — Present
Director of Customer Success• Managed client relationships, acquired new clients, and expanded existing accounts to drive business growth and revenue.• Developed thought leadership through blog posts, white papers, and webinars to showcase company capabilities.• Presented company offerings at conferences and during RFP responses to attract potential clients.Client projects: Hybrid Agile Readiness Project Manager for a leading Utility company implementing a new Customer Information System (including: SAP Sales Cloud, Service Cloud, S/4 Hanna, ECC, Learning Hub, WalkMe, Datasphere, Analytics Cloud, and Signavio). • Managed the project plan, weekly status, risks/issues, and monthly debrief decks.• Coordinated with other workstreams and system implementors to ensure seamless project execution.OCM and Training lead for a Fortune 500 utility implementing Maximo and a custom application for Procurement of vendor services (from contract to invoicing). • Developed and executed training strategy for 2,500 internal and business partner users, leading to increased system adoption.• Led mapping of users to training courses, collaborated on end user security mapping, and provided white glove support to high priority vendors.• Identified hyper-care transition support strategy, resulting in seamless transition and high satisfaction among users.
Education
Thunderbird School of Global Management
MBA, Marketing, Strategy, Entrepreneurship
2009 — 2011
Mills College
BA, French: BA Women's Studies
1998 — 2002
Middlebury College
MA, French Language, Literature and Civilization
2004 — 2005
Skills
- E-Learning
- Program Management
- Leadership
- Management
- Analytical Skills
- English
- Management Consulting
- Strategy
- Business Development
- Strategic Planning
- Business Strategy
- Business Analysis
- Project Management
- Change Management
- Consulting
- Training
- Spanish
- French
- Start-Ups
- Analysis
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