Meghanisha R

IT Service Management Analyst @Accenture

Bengaluru, IN

Incident || Change || Problem managementManaged IT service changes to minimize disruption and risk as a part of Change management.Coordinated and facilitated Change Advisory Boards and Emergency Change Advisory Boards containing both internal staff and customers.Reviewed completeness and quality of change information entered into the change management system and works with change raisers to correct deficiencies.Reviewed and followed up on non-compliant change as well as change that occurred outside the defined processes.Worked with all parties to resolve change related scheduling conflicts according to established practices. Conducted Post Implementation review meetings to identify lessons learnt with failed change and change with issuesIdentified, assessed, and mitigated IT risks.Prioritised and applied enhancements based on business needs.Identified root causes of recurring issues and prevented them as a part of Problem management.Restored normal service operation as quickly as possible after a disruption as a part of incident management by liaising with internal teams.Created dashboards on Service-now based on business requirements.Performed quality checks by auditing active and closed tickets daily/weekly/monthly basis.Prepared flyers for the project delivery teams.

Bishop cottons womens christian college

CEBA

CMR University

BCA