Meghan Wutz
Expert in Change Management, Business Readiness & Operational Transformation | Driving Process and Operational Excellence & Cross-Functional Initiatives Enterprise Wide
- Role
- Change Enablement Project Analyst Global Business Integration at American Express
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Meghan Wutz
A results focused Project and Change Management Analyst with over a decade of experience in the financial services sector, currently leading strategic initiatives at American Express within the Customer Engagement Network. With expertise in operational readiness and payment flexibility enhancements, the role emphasizes delivering scalable solutions that align with enterprise objectives while supporting frontline servicing teams. Known for fostering collaboration across cross-functional teams, the focus remains on improving customer engagement and operational efficiency. Demonstrated strengths include influencing product strategies, ensuring seamless project execution, and driving innovative solutions that uphold the company’s Customer First Ethos. Passionate about aligning business goals with customer centric strategies to achieve measurable impact.
Experience
Change Enablement Project Analyst Global Business Integration
Jun 2022 — Present · Sunrise, FL, US
Leading strategic business initiatives within the Customer Engagement Network (CEN), with a dedicated focus on SCRA/MLA, Pricing and Payment Flexibility enhancements. I play a key role in driving operational readiness for frontline servicing teams by introducing scalable, innovative solutions aligned with enterprise goals.• Change management orchestration• Feature rollout governance• Frontline enablement strategy• Cross-functional coordination with product, risk, servicing, and global partners• Content development and stakeholder management• Implementation readiness and defect-resolution alignment•. Spearhead cross-functional projects to integrate customer-focused enhancements across CEN platforms.•. Partner with internal and external stakeholders to influence product positioning and customer engagement strategies.•. Ensure seamless execution of initiatives that support our Customer-First Ethos, balancing both user experience and operational efficiency.• Known for clear communication, strategic foresight, and aligning change with business readiness.
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