Meghan Willis

About Meghan Willis

Organized, results-driven individual with over 25 years of customer service experience and 18 years’ of experience in account management. An excellent history of relationship building, reaching and surpassing established benchmarks and measurements looking to obtain an Account Manager/Sales position.Highly experienced in Customer Relationship Management systems, PC word processing, database /spreadsheet designs, presentation development, Salesforce, Patron Management, Table Manager, LMS, HotSOS, EZ Links, CTA, Opera, SMART, CMS, RTCM, EMS, EDM, Genius/DHR, Scheduler.Trained in Anti-Money Laundering, Active Threat Safety, Hazardous Material and Fire Procedures, Email and Proprietary Information Protection, Credit Authorization and Richardson relationship sales certified.Proven record of successful cold calling and client development.Nominated for a Yonah Award for Superior Guest ServiceReceived and acknowledgement for Top 100 Most Customers using the Sports Book App

Experience

1. Executive Casino Host

   Bally's Chicago

   Apr 2025 — Present

   At Bally\'s Chicago Casino, executive hosts play a vital role in enhancing guest experiences. They manage casino floor, table games, ensure customer service, and oversee various operations within the casino.The Bally’s Chicago casino and resort will harness the beauty of the urban Chicago riverfront site, located at W. Chicago Avenue, to create inclusive, dynamic spaces, including plans for a theater, a 2-acre public park and open outdoor spaces, six restaurants, cafes and a food hall. The lower riverbank will be connected to the property with an approximately extension of the riverwalk. The casino is being designed to offer space for approximately 3,400 slots, 173 table games and VIP gaming areas, while the hotel tower is being designed to include a large pool spa, fitness center and sun deck, as well as a rooftop restaurant bar to enjoy the Chicago skyline. The planned 500-room hotel tower will now be located on the south end of the site.

Education

• Western Illinois University

  Communication, General

• Northern Illinois University

  Communication, General

Skills

• Promotions
• Event Management
• Conflict Management
• Vip Management
• Vip
• Salesforce.com
• Guest Booking
• Opera
• Craps
• Customer Experience
• Relationship Marketing
• Tips Certified
• Community Building
• Open Table
• Microsoft Office
• Sales
• Casino
• Casino Gaming
• Guest Service Management
• Relationship Management
• Loyalty Marketing
• Outlook
• Gaming
• Edm
• Conflict Resolution
• Customer Service
• Marketing
• Credit Analysis
• Travel Planning
• Vip Services
• Smart
• Microsoft Word
• Public Speaking
• English
• Event Planning
• Research
• Restaurants
• Cms
• Baccarat
• Hospitality