Meghan Richardson
Director of Onboarding and Enablement at Folloze
- Role
- Director of Onboarding and Enablement at Folloze
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Director of Onboarding and Enablement
Aug 2025 — Present
Architect and scale a global onboarding and enablement strategy across customer-facing and internal teams• Build a comprehensive customer enablement ecosystem, including LMS learning paths, certification programs, workshops, and starter kits, to accelerate customer maturity and product adoption.• Partner cross-functionally with Product, Sales, Customer Success, and Marketing leadership to align onboarding and enablement strategies with broader GTM initiatives.• Establish a data-driven framework to track onboarding and adoption KPIs, leveraging insights to continuously optimize the customer experience and outcomes.• Lead and develop high-performing onboarding and enablement teams, driving customer-centric execution, operational excellence, and consistent GTM messaging across Sales, CS, and Marketing.• Manage a portfolio of strategic enterprise accounts
Education
University of Virginia
Master's degree, Speech-Language Pathology/Pathologist
2003 — 2005
Old Dominion University
Bachelor of Science (BS), Speech-Language Pathology/Pathologist
1998 — 2003
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