Meghan Ohair

Customer Success Leader @ Workato | CS Strategist | Relationship Builder | Maker

Role
Director, Client Success at Medallia
Location
Boston, MA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Meghan Ohair

With over 10 years of experience in B2B SaaS, my mission is to help brands create experiences that are aligned with their values and drive business outcomes.I lead teams who partner with clients across many different industries to understand their needs, deliver value, and ensure satisfaction. I also develop and implement strategies that optimize client retention, growth, and advocacy. Proud to be a lifelong learner, always looking for new ways to improve the way I do my job and support my team and clients.

Experience

  1. Director, Client Success

    Medallia

    Jul 2024 — Present

    Leads team of Client Success Managers who support the organization\'s top strategic clients. Responsible for overall client health, retention, and expansion. Develops and implements client success methodologies and creates process improvement initiatives.

Education

  • University of Southern Maine

    Bachelor’s Degree, Communication and Media Studies

    2005 — 2009

  • Cambridge College

    Master’s Degree, Education

    2013 — 2015

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Meghan Ohair — Director, Client Success at Medallia in Boston, MA, US | Unifers