Meghan Kazen

Experience

1. Client Success Manager

   Engage2Excel

   Nov 2014 — Present · Attleboro, MA, US

   Provide strategic and operational support for domestic and global clients to maximize employee engagement with full recognition programs.Lead program implementation projects and program changes by gathering requirements, outlining program design, managing timeline, monitoring task completion, managing user experience testing and launch of programs, managing ongoing maintenance and communication programs. Create Design Guide, Business Requirements Document and Notification Appendix for new programs; maintain documents with changes and enhancements to existing programs.Collaborate with all necessary departments including Sales, IT, Creative, Merchandising and Customer Service, to meet client requirements and timelines.Manage client relationships and expectations in order to achieve solution objectives, increase sales revenue through cross-selling and up-selling and maintain strong partnerships to promote retention and loyalty.Understand the client profile, including vision, mission, core values, demographics, goals and culture in order to customize programs and make recommendations.Communicate on techinical, financial and operational levels to all clients.Create, analyze and present reporting metrics and business reviews.Serve as point of escalation for any issues or urgent timelines.Proactively evaluate the program against KPIs established by client and Engage2Excel to determine ROI.

Education

• Bryant University

  Bachelor of Science