Meghan Greeley
Executive Vice President, Customer & Transformation Enablement @ M&T Bank | Bringing a human-centered approach to transformational change
- Role
- Executive Vice President, Customer and Transformation Ment at M&T Bank
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Meghan Greeley
As a believer in the power of teams, I am an inclusive leader focused on empowerment and alignment so teams can deliver their best work in a healthy environment. I am compassionately committed to creating a happier and healthier world. With a track record of delivering results, I offer organizational transformation thought-leadership, complex operational execution, and customer-centric design and innovation. Being authentic, curious, and having a collaborative spirit are tenets that I follow to build trust with business partners across highly matrixed environments.In my portfolio career, I\'ve led operations, transformational change, human-centered design, organizational agility, and voice of the customer. Bringing people and teams together to create new value for customers, employees and shareholders is my focus these days, and I would love to learn about how you are doing this in your organization.In 2022 I joined M&T Bank where I support the organization in achieving operational scale without losing its community banking roots. Prior to joining M&T, I spent 10 years at Humana, helping it become the top-ranked health insurer in customer experience.I proudly call Tulane University my alma mater, where I earned my MBA from the A.B. Freeman School of Business in Healthcare and Finance, and a BS/BA in Environmental Biology and Latin American Studies.
Experience
Executive Vice President, Customer and Transformation Ment
Aug 2022 — Present · Boston, MA, US
Lead a team of 70+ professionals who are building the capabilities needed for bank transformation at scale, and directly supporting the Bank\'s most critical transformation initiatives. Practices of particular focus on our team include: experience & process design, change management, Enterprise agility, transformation management, customer & client research, and product management.
Education
Tulane University
BS/BA, Environmental Biology, Latin American Studies
2001 — 2005
Tulane University - A.B. Freeman School of Business
MBA, Healthcare, Finance
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