Meghan G.

Technology Operations Lead @Neo Home Loans

Charlotte, NC, US

Serve as the primary point of contact for technical support, onboarding, offboarding, and troubleshooting, delivering high-touch, one-on-one support across teams- Lead Matrix system training programs, ensuring team members are fully enabled to use internal tools effectively and efficiently- Own and continuously enhance the Gifting Program, including process improvements, system enhancements, and billing coordination- Design, build, and manage HTML-based newsletters for external communications, including realtor updates, consumer campaigns, and special initiatives- Oversee website development, maintenance, updates, and domain support to ensure secure, on-brand, and fully functional digital platforms- Manage and optimize the Matrix Confluence environment, maintaining up-to-date documentation, resources, and collaboration spaces- Support product development initiatives by partnering directly with Matrix vendors on testing, implementation, and operational feedback- Administer and optimize YouCanBook.Me (YCBM) scheduling tools to streamline appointment booking and improve user experience company-wide- Identify and implement process improvements, automation opportunities, and operational enhancements to increase efficiency and scalability- Collaborate closely with leadership and cross-functional teams on technology rollouts, company initiatives, and special projects- Act as a key stakeholder in vendor relationships, advocating for business needs and ensuring service quality and performance standards

Penn Yan Academy

High School

West Virginia University

Bachelor’s Degree, Fashion Merchandising & Fashion Design

NABA Nuova Accademia di Belle Arti

Fashion Image & Styling II