Meghan Finnie
Manager, Customer Experience and Adoption (Cxa) Research and Events @Red Hat
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WORK HISTORY
Manager, Customer Experience and Adoption (Cxa) Research and Events @Red Hat
Lead a cross-functional team responsible for orchestrating global on-site, virtual, and hybrid events, enabling deep technical engagement between customers, partners, and Red Hat\'s product engineering, development, and management teams.• Spearhead the planning and executution of customer and partner focus groups and interviews, gathering valuable insights for multiple Red Hat teams, including product development, customer success, and marketing.• Drive the creation and implementation of innovative feedback collection strategies, including surveys and in-app digital tools, to continuously capture and act on customer and partner insights.• Oversee the management of key customer satisfaction metrics, including Net Promoter Score (NPS), Customer Eort Score (CES), and multiple transactional surveys (TAM, Consulting, CAP), ensuring continuous feedback loops for service improvement.• Manage and optimize program budgets and develop strategic global program roadmaps to ensurealignment with organizational goals and customer satisfaction targets.• Evaluate program success through data-driven analysis of ROI, customer engagement, and satisfaction metrics, consistently aligning efforts with business objectives and stakeholder expectations.• Collaborate with cross-functional teams to align and integrate product and technology customerprograms, creating seamless closed-loop processes for continuous improvement.• Act as a customer and partner advocate within Red Hat, effectively communicating actionable feedback across the organization to enhance the overall customer experience and drive business growth.• Generated $8.8 Million in pipeline opportunity value for the Customer Success Day event program in 2024, driving significant business growth and fostering strong customer relationships.
EDUCATION
Meredith College
Master of Business Administration (M.B.A.)
University of North Carolina at Charlotte
Communication Studies
ABOUT MEGHAN FINNIE
Seasoned Manager with a robust history at Red Hat, adept in orchestrating global customer and partner events, and enhancing customer advocacy through strategic feedback mechanisms. Excels in teamleadership and cross-functional collaboration, leveraging skills in Salesforce and eective communication to drive program success and customer satisfaction. Proven track record in project planning and change management, ensuring impactful customer engagement and operational excellence.
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