Meghan Cox
Customer Success Manager at Cardinal Health
- Role
- Customer Success Manager at Cardinal Health
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Meghan Cox
Strategic leader in pharmaceutical distribution with 10+ years of experience transforming customer operations and driving business results. I specialize in aligning people, process, and technology to deliver seamless customer experiences and scalable growth.Known for leading large global teams, championing digital transformation, and building cross-functional partnerships that elevate customer satisfaction and operational performance. Passionate about innovation, continuous improvement, and empowering teams to deliver exceptional results through collaboration and data-driven decision-making.
Experience
Customer Success Manager
Jul 2021 — Present · Columbus, OH, US
Lead a global team of 40 professionals, driving customer satisfaction, retention, and operational excellence. • Partner with IT and Operations to execute strategic technology initiatives, including the first successful SSO setup (600+ IDs) for a major customer. • Directed a 5-month enterprise implementation across 7 go-lives, enabling 1,200+ users and 1,300 accounts to achieve seamless Day 1 access. • Championed the launch of Onboard Express, improving onboarding efficiency and customer engagement. • Redesigned team structure to strengthen alignment, streamline communication, and improve outcomes. • Sponsor of process improvement and Kaizen initiatives, optimizing EDI and new account setup processes. • Established global quality audits and centralized 100+ SOPs in Salesforce Knowledge. • Facilitate monthly best-practice forums to promote collaboration and elevate team performance.
Education
The Ohio State University
Bachelor of Science (BS), Pharmaceutical Sciences
2010 — 2014
The Ohio State University
Minor, Business
2010 — 2014
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