Megha Jain
Content Optimization | Content Management Systems | Knowledge Management | Developer Advocate
- Role
- Lead Technical Writer at Delhivery
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Megha Jain
Over the past decade, my work has really centered on one thing- shaping how teams…
Experience
Lead Technical Writer
Aug 2024 — Present
Led documentation strategy for the OS1 platform and infrastructure products, improving usability and reducing support tickets through clearer, user-focused content. • Planned, built, and maintained four documentation portals - two knowledge bases and two developer portals for ERP and API integrations. • Created and maintained API documentation, improving developer onboarding and enabling smoother integration workflows. • Collaborated with product, engineering, and support teams to align content with releases; used analytics to drive content updates and process improvements.
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