Megha Sharma
Customer Relationship Management Manager
- Role
- Customer Relationship Management Manager at Axsys Solutions
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Megha Sharma
Goal oriented, Problem solving, Team work, Internal and external Coordination, Good…
Experience
Customer Relationship Management Manager
Nov 2023 — Present · Delhi, IN
CRM Software Proficiency: Expertise in using CRM tools (e.g, Salesforce, HubSpot) for managing customer interactions and sales data.Data Management: Skilled in maintaining accurate and organized client information within the CRM system.Lead Generation: Ability to identify and qualify potential leads through various sales channels.Sales Pipeline Management: Proficient in overseeing the sales pipeline, ensuring all stages are tracked and updated.Customer Segmentation: Capable of categorizing customers to tailor sales approaches and improve engagement.Reporting and Analytics: Competence in generating and analyzing reports to inform sales strategies and performance metrics.Coaching and Mentoring: Skills in training team members on sales techniques and CRM usage to enhance their performance.Conflict Resolution: Ability to effectively address and resolve conflicts within the team or with clients.Collaboration and Team Building: Fostering teamwork and collaboration to achieve sales goals and enhance team spirit.Performance Monitoring: Setting and monitoring team performance metrics to drive improvement and accountability.
Education
Dr. A.P.J. Abdul Kalam Technical University
Master of Business Administration - MBA
2022 — 2024
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