Megha Rathore

Experience

1. Operations Team Lead

   TaskUs

   May 2022 — Present · Indore, IN

   As a Team Lead in Frontier Process, specializing in content moderation, my major duties include:Team Management: Overseeing a team of content moderators, ensuring they meet daily performance targets and maintain high-quality standards.Training & Development: Providing training and ongoing support to team members, helping them stay updated on evolving content guidelines and industry best practices.Quality Control: Conducting regular audits of content moderation to ensure compliance with company policies and industry standards, and implementing improvements where necessary.Problem-Solving: Addressing any escalated issues, such as complex content disputes or policy violations, ensuring resolution in a timely and efficient manner.Reporting & Analytics: Preparing detailed performance reports, tracking key metrics such as response time and accuracy, and sharing insights with upper management to drive operational improvements.Collaboration with Stakeholders: Coordinating with cross-functional teams, such as legal and customer support, to ensure consistent application of moderation guidelines.Major Successes:Successfully led the team in reducing content review errors by 20% within the first quarter of taking on the role.