Megha Nanda

Lead Customer Service Representative @Bg Fuels

CA

Created team schedules and delegated tasks to ensure proper workflow.• Screened and assessed new candidates.• Ensured team members met deadlines for key projects and tasks.• Provided training and oversaw the orientation of new employees to get them up to speed on the policies and procedures within the company.• Answering agitated, rude, and frustrated truck-drivers phone calls, resolved their conflicts in patiently manner.• Oversaw and recorded the delivery of merchandise, compared records with merchandise ordered and reported discrepancies to control costs.• Improved food sales by 16%, suggesting new methods of upselling to employees and rewarded with cash prices.