Megha Naithani
IT Service Management @ Accenture | Project Coordination and Reporting
- Role
- Lead Project Analyst at Accenture
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Megha Naithani
An accomplished professional, with 11 years of experience in IT field • Currently…
Experience
Lead Project Analyst
Jan 2021 — Present
Responsible for enabling and embedding Relationship Care® across Customer Engagement Network, Acquisition Servicing, Merchant Services, Disputes, Corporate Services, Billing and Payment Services, Global Card Issuance, and Membership Rewards servicing.Goals include driving increased customer satisfaction and engagement as measured by Recommend to a Friend and “Excellent” scores, driving shareholder outcomes of increased spend and revenue to American Express.Responsible for reporting key metrics, performing analyses, and developing strategies that are critical to enable Relationship Care servicing to come to life.Close collaboration and partnership with US & Int’l Marketing, Operations, and Finance.Outlining customer treatment strategies based on in-depth analysis of customer data, including spend behavior and customer satisfaction (VOCM).Working closely with our business partners (Consumer Services, OPEN, and GNICS) to optimize relevant offers and messages within the phone channel.Creating standard and ad-hoc reporting as required.
Education
Business India
Postgraduate Degree
2012 — 2012
Navyug School
AISCE, C.B.S.E
2002 — 2004
Delhi University
Bachelor of Science
2004 — 2008
SAS India
Base SAS certification, Base SAS Programming
2013 — 2013
Business India
PGD, Finance and Risk Management
2011 — 2012
Navyug School
AISSCE , C.B.S.E
2002 — 2002
Navyug School, New Delhi
10th and 12th, Science
Simplilearn
Postgraduate Degree
2021 — 2021
Skills
- Customer Service
- Strategy
- Microsoft Excel
- Forecasting
- Analytics
- Management
- Team Management
- Cross-Functional Team Leadership
- Marketing Strategy
- Product Management
- Account Management
- Pricing
- Microsoft Office
- Competitive Analysis
- Customer Experience
- Retail
- Business Analysis
- Strategic Planning
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