Megha Jain
Deputy General Manager at HCLTech
- Role
- Deputy General Manager at HCLTech
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Megha Jain
Overall 16+ years of experience in handling Infrastructure Service Delivery for UK zone, Oil and Gas and is responsible for ensuring the delivery of high-quality services to customers by managing service level agreements (SLAs), critical incident, problem and change management, and driving continuous service improvement. Knowledge of cloud computing platforms (e.g, AWS, Azure). Working for implementation of agile methodologies and DevOps practices.Have good command on IT service management tools like ServiceNow, Remedy etc and expertise in data analytics and reporting tools like Power BI.Expertise lies not only in service delivery but also how we can implement the best practices across the accounts to overall reduce the cost and improve margins.
Experience
Deputy General Manager
Mar 2025 — Present · Noida, IN
Education
St Ann's Senior Secondary School
Bachelor of Technology - BTech
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