Megha Gupta
Lead System Engineer @Fidelity Investments
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WORK HISTORY
Lead System Engineer @Fidelity Investments
Bengaluru, IN
EDUCATION
Amity university
Bachelor's Degree
Somerville school
High School
ABOUT MEGHA GUPTA
Dynamic IT Service Management professional with 10+ years of experience in Incident Management, Major Incident Management, ITIL 4 frameworks, and continual improvement initiatives. Proven expertise in leading cross-functional teams, ensuring SLA compliance, automating processes via tools like ServiceNow, and driving process governance inglobal enterprises. Skilled in influencing stakeholders without authority, and enabling service management practices for enhanced operational efficiency.
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