Megan Thompson

About Megan Thompson

I am a Business Analyst with 20 years of expertise in admitted and excess & surplus lines claims, service, and operations. I am passionate about people and problem-solving, and use my deep industry knowledge to bridge the gap between business needs and technical solutions. I thrive on helping business partners and insurance companies streamline processes, making their jobs easier and more efficient. Whether through improving systems, optimizing workflows, or finding innovative solutions, I’m driven by the impact my work has on helping others succeed. I am a dedicated and collaborative team member with effective and people-driven management skills and the ability to consistently achieve project goals. I value teamwork and dedication to improving ourselves, each other, and our environment. I am talented at quickly mastering technology and new concepts and am accustomed to handling sensitive, confidential records. I am courteous and tactful with professionals and non-professionals at all levels. I am proficient in Microsoft Office programs, extremely organized and flexible, and able to track and control activity on a variety of tasks. I thrive in deadline-driven environments and boast superior oral and written communication skills.

Experience

1. Business Analyst, Product Development

   Crc Tapco

   Mar 2024 — Present · Charlotte, NC, US

   Conducted requirement gathering and analysis for new product development projects.• Communicated effectively with stakeholders to ensure project alignment and success.• Created detailed process maps to streamline workflows and identify areas for improvement.• Conducted gap analysis to identify areas of improvement and drive product enhancements.

Education

• Florida State College at Jacksonville

  Associate of Arts (A.A.)

• Cornell University

  Certificate, Operations Management and Supervision