Megan Lennox

Digital Service Delivery Lead @Channel 4

London, GB

Service Operations & Reliability• Keep Channel 4’s streaming services running smoothly across both live and VoD, on a range of devices including mobile, big screen and channel4.com• Monitor and report on any degradation of service performance, outages, and viewer impact to senior stakeholders • Lead major incidents and drive ongoing improvements to reduce issues and improve reliability Incident & Major Incident Management• In the event of a major incident, coordinate internal teams and external vendors to resolve complex incidents quickly and identify root causes • Lead communications during incidents, keeping stakeholders clear on impact, actions, and progress • Share 24/7 on-call support as part of a small teamService Improvement• Run regular calls with internal delivery teams to investigate both incidents and problems to help improve the reliability of the streaming service• Prioritise key incidents and log with teams to focus on reducing real viewer impact Vendor & Commercial Management• Manage key vendor relationships and contracts across streaming and platform services • Work with internal teams across finance, legal and procurement on contract renewals. Ensure contracts and approvals are in place to avoid service or delivery risks • Monitor service usage to avoid overages and run internal financial governance calls with the aim of keeping within budgets and streamlining spend

The University of Sheffield

MMedSci, Human Nutrition

University of Nottingham

BSc (Hons), Human Nutrition