Megann Ruiz
Spa Director of Operations @The Westin Fort Lauderdale
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WORK HISTORY
Spa Director of Operations @The Westin Fort Lauderdale
Fort Lauderdale, FL, US
EDUCATION
Florida Atlantic University
Bachelor of Science - BS
Florida International University
Bachelor of Applied Science - BASc, Psychology
Florida Atlantic University
Master of Business Administration - MBA
ABOUT MEGANN RUIZ
I lead operations and revenue growth by building service-driven cultures, developing high-performing leaders, and executing strategies that deliver measurable business results.With a background in multi-unit operations, sales leadership, and guest experience strategy, I specialize in aligning people, process, and performance to exceed financial targets while strengthening brand loyalty and team engagement.Throughout my career, I’ve led teams through growth, transition, and operational change driving improvements in conversion, retention, and overall business performance. I’m known for my ability to translate vision into execution, coach leaders at scale, and create accountability systems that produce consistent results.My leadership approach is grounded in clarity, consistency, and intentional development. I believe exceptional guest experiences and strong financial outcomes are the result of empowered teams, clear expectations, and disciplined execution.Areas of focus include:• Revenue growth & performance optimization• Multi-unit operations & process improvement• Sales strategy & conversion execution• Guest experience & retention strategy• Leadership development & succession planning• Cross-functional collaboration & change management
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